Payment / Cancellations

Refund Policy

 

Thanks for ordering at shinedreams.com

If you are not entirely satisfied with your order, we're here to help.


Refunds

To place a refund request for an order placed with Shinedreams, You would need to contact Shinedreams via email at support@shinedreams.com, by phone at +91 471 2253505.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.

In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, period needed for your bank process settlement to complete. Shinedreams will only review and respond to your refund request after these 6 weeks period ends.

Refund request are accepted up to 30 days from the date of placing the Order with Shinedreams. Shinedreams may grant extensions to this period for some special cases and Products at its discretion.

If the refund request is granted by Shinedreams, payments are refunded as follows:

  1. Credit / Debit Cards payments will be refunded within one (1) business days;
  2. Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  3. PayPal payments will be refunded within one (1) business day;
  4. Other payment methods will be refunded between five (5) to seven (7) days.


Contact Us

 

If you have any questions? please contact us.

support@shinedreams.com


Voice: +91 471 2253505

Shinedreams
Karakonam post
Trivandrum
Kerala, In-695504.